Privacy Policy

Last updated: September 4, 2026

⚠️ Important Disclosure

TaxApp is a privately developed platform and is NOT affiliated with, endorsed by, or sponsored by the Internal Revenue Service (IRS), U.S. Treasury, or any government agency. TaxApp provides educational financial tools and informational tax estimates only. TaxApp does not submit tax returns to the IRS or any state agency. When you connect with a tax professional through the marketplace, the professional may prepare and file your return on your behalf using their own tools.

TaxApp — AI Tax & Bookkeeping Platform

Simple. Smart. Educational.

TaxApp is a privately developed financial technology platform designed to help freelancers, self-employed individuals, and small business owners better understand, organize, and estimate their taxes year-round. We combine AI-powered bookkeeping tools with easy-to-understand educational tax insights — built in plain language.

What TaxApp Does:

  • Track income and expenses
  • Estimate quarterly taxes
  • Understand tax brackets using publicly available IRS information
  • Generate business financial reports
  • Organize tax documents
  • Connect with independent tax professionals

What TaxApp Does NOT Do:

  • We do NOT file tax returns directly with the IRS or any government agency — connected tax professionals may do so on your behalf using their own systems
  • We do NOT request SSNs as standalone input fields — however, tax documents you upload (W-2s, 1099s, etc.) may contain SSNs. TaxApp masks SSNs in the UI (e.g., ***-**-1234) and does not use them as identifiers. You should avoid entering SSNs directly into TaxApp fields
  • We DO store uploaded tax documents (W-2s, 1099s, bank statements, receipts) that you upload for AI extraction and organization — these are stored securely and you can delete them at any time

TaxApp is a tax planning and organization tool, not a tax filing service.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Personal Information: Name, email address, phone number, date of birth (age for senior deduction eligibility)
  • Financial Information: Income, expenses, deductions, tax forms (W-2, 1099, etc.), bank statement transactions, business financial data
  • Uploaded Documents: W-2s, 1099s, bank statements, receipts, IRS notices, and other tax documents you upload for AI extraction and organization
  • Account Information: Username, password (encrypted), account preferences, subscription status
  • Usage Data: How you interact with our platform, features used, time spent, search queries, profiles viewed
  • Device Information: IP address, device type (desktop/mobile/tablet), browser user agent, operating system
  • Location Data: Approximate location (city, state, ZIP code, coordinates) derived from IP address or manual input for marketplace matching and distance calculations
  • Messages: Messages exchanged with connected tax professionals through our secure messaging system
  • User-Generated Content: Reviews, ratings, testimonials, and notes you create
  • Professional Profile Data: For tax professionals — credentials, specializations, states licensed, bio, rates, office locations, and other professional information

2. How We Use Your Information

We use the information we collect to:

  • Provide informational tax insights, tracking, and analytics to help you understand your numbers
  • Calculate estimated tax liability and identify potential deductions and credits (for informational purposes only)
  • Match you with appropriate tax professionals if you choose to file your taxes
  • Process payments and manage your subscription
  • Send you educational content, tax reminders, and important notifications
  • Improve our platform and user experience
  • Detect and prevent fraud and abuse

Important: TaxApp provides informational tax preparation tools to help you track, learn, and understand your tax situation. TaxApp does not directly submit returns to the IRS or state agencies. When you connect with a tax professional through the marketplace, the professional may file your return on your behalf using their own systems.

3. What We Don't Collect

We prioritize minimizing your data exposure:

  • SSNs as standalone fields: We do not ask you to type your SSN into TaxApp. However, tax documents you upload (W-2s, 1099s) may contain SSNs — these are masked in the UI and not used as identifiers
  • Bank account credentials: We never store your bank login credentials. Bank account last-4 digits may be stored when you import statements
  • Credit card information: Never stored — processed by PCI-compliant payment providers (Stripe)
  • Biometric data: We do not collect biometric or health information
  • Minimal Collection: Only basic identity and income/expense data required for tax calculations
  • User Control: You can delete any data from your account at any time

4. Data Security

We implement layered security controls designed to protect sensitive financial information:

  • Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security).
  • Encryption at Rest: Stored data is encrypted at rest by our cloud infrastructure provider.
  • Secure Authentication: Accounts are protected with password-based authentication. Optional multi-factor authentication (SMS OTP, Duo, and Auth0 MFA) is available for added security.
  • Access Controls: Row-level security and role-based permissions ensure users can only access their own data. Administrators are restricted to authorized actions only.
  • SSN Masking: Social Security Numbers are never requested as standalone input fields. When present in uploaded documents, SSNs are masked in the interface (e.g., ***-**-1234).
  • Payment Security: All payment processing is handled by Stripe, a PCI-DSS compliant payment provider. TaxApp never stores credit card information.
  • Bot & Abuse Protection: Cloudflare Turnstile is used to detect and prevent automated abuse.
  • Data Deletion: You can delete uploaded documents, clear financial records, or delete your entire account at any time.

Security roadmap: TaxApp has not yet completed a SOC 2 examination. We are actively working toward formal security assessments, including penetration testing and SOC 2 readiness, as part of our ongoing security program. We do not claim certifications we have not achieved.

5. Third-Party Service Providers

TaxApp uses third-party service providers to operate our platform. These providers process data on our behalf and are bound by contractual obligations to protect your information. They include:

  • Cloud Hosting & Database: Supabase (data storage, authentication, real-time subscriptions)
  • Payment Processing: Stripe (subscription billing, service request payments)
  • AI/LLM Processing: OpenAI, Google Gemini, Anthropic Claude (AI tax insights, document extraction, categorization)
  • File Storage: Google Drive (uploaded tax documents, profile photos)
  • Email Delivery: Postmark, SMTP (transactional emails, notifications)
  • SMS & Phone Verification: Twilio (phone number verification, SMS MFA, appointment reminders)
  • Push Notifications: Firebase (mobile push notifications)
  • Real-Time Messaging: Pusher (in-app real-time messaging between users and professionals)
  • Analytics: Google Analytics (usage analytics, platform improvement)
  • Multi-Factor Authentication: Auth0, Duo Security (MFA, account security)
  • Bot Protection: Cloudflare Turnstile (automated abuse prevention)

These providers may process data including your email, financial data you submit for AI processing, uploaded documents, phone number for SMS verification, and payment information. Each provider is governed by their own privacy policy and data processing agreements. We do not sell your personal information to any third party.

6. Information Sharing & Tax Professional Partners

We do not sell your personal information. We may share your information with:

  • Tax Professionals & Firms: When you connect with a tax professional through TaxApp, you may choose to share specific sections of your Tax Center data (income, expenses, deductions, withholdings) with that professional for the selected tax year. You control what is shared — data is only visible to the professional after you explicitly grant access, and you can revoke access at any time. Sensitive identifiers such as SSNs are masked and not transmitted through TaxApp messaging. Tax professionals may prepare and file your return using their own secure systems. Our partner professionals are vetted, licensed CPAs, EAs, and tax attorneys.
  • Service Providers: Third parties who help us operate our platform (hosting, payment processing)
  • Legal Requirements: To comply with legal processes or protect our rights

About Our Tax Professional Network: TaxApp is an informational platform that connects you with licensed, verified tax professionals and firms. TaxApp does not directly submit returns to the IRS or states — connected professionals may do so on your behalf. When you share Tax Center data with a professional, it is transmitted through TaxApp's secure infrastructure. You control what is shared and can revoke access at any time. You remain in control and can end the engagement at any time.

7. Professional Marketplace Data

TaxApp operates a Professional Marketplace where users can discover and connect with tax professionals. The following describes how data is handled within the Marketplace:

Professional Profiles

Tax professionals listed on the Marketplace create public profiles containing their name, credentials, specializations, states licensed, bio, hourly rates, office locations, languages, availability, and client reviews. This information is publicly visible to all TaxApp users searching the Marketplace. Professionals voluntarily provide this data and are responsible for its accuracy.

Connection Data

When you send a connection request to a professional, we share your name, email, phone number (if provided), and your request message with that professional. If the professional accepts, a Client–Professional Relationship record is created and visible to both parties. This record includes the relationship status, tax years covered, engagement type, and communication history.

Shared Tax Data

When connected, you may choose to share specific sections of your Tax Center data (income, expenses, deductions, withholdings, etc.) with your professional for a selected tax year. You control what is shared—data is only visible to the professional after you explicitly grant access. You can revoke access at any time, and the professional's ability to view your data will be immediately terminated. Sensitive identifiers (Social Security Numbers, bank account numbers) are never stored in or transmitted through TaxApp.

Messaging & Communications

Messages exchanged through TaxApp's secure messaging system between you and your connected professional are stored on our platform to provide a communication record. These messages may contain financial summaries and questions but must not contain Social Security Numbers, passwords, or other highly sensitive data. TaxApp may monitor message metadata for security and quality purposes but does not review message content unless required for dispute resolution or legal compliance.

Search Intelligence & Personalization

To improve marketplace matching, TaxApp maintains a Search Intelligence Profile that tracks your search activity, categories viewed, professionals favorited, and connections requested. This profile is used to personalize professional recommendations and match scores. You can view and manage this data in your Settings, and you may opt out of personalization at any time.

Ratings & Reviews

After completing an engagement, you may leave a rating and review for your professional. Your review will be publicly visible on the professional's Marketplace profile. Your name may be displayed alongside the review unless you choose to post anonymously (showing only your first name and last initial). Professionals may also rate clients, which helps other professionals assess engagement quality.

8. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Correct or update inaccurate data
  • Request deletion of your account and data (subject to legal retention requirements)
  • Opt-out of marketing communications
  • Export your data in a portable format
  • Control which Tax Center sections are shared with connected professionals
  • Revoke a professional's access to your shared data at any time
  • Opt out of marketplace personalization and AI matching
  • Request removal of reviews you have posted

9. Data Retention

TaxApp stores the financial data and uploaded documents you provide for informational, tracking, and tax preparation purposes. This includes income records, expense records, uploaded tax documents (W-2s, 1099s, bank statements, receipts), AI-extracted data, and messaging history with connected professionals. You have full control over your data and can delete uploaded documents, clear financial records, or delete your entire account at any time through your Profile and Settings. We retain information only as long as your account is active or as needed to provide our services.

Marketplace Data Retention:

  • Connection records are retained for the duration of the professional relationship and for 3 years after termination for dispute resolution purposes.
  • Messaging history between clients and professionals is retained while the connection is active and for 1 year after termination.
  • Reviews and ratings remain on the professional's profile indefinitely unless removed by the reviewer or by TaxApp for policy violations.
  • Professional credentials and verification data are retained for the duration of the professional's Marketplace listing and for 3 years after removal.
  • Shared Tax Center data access is immediately revoked when you end a connection, though the professional may retain copies of any data they downloaded per IRS recordkeeping requirements.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized features. You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

11. Children's Privacy

TaxApp is not intended for use by individuals under 18 years of age. We do not knowingly collect information from children. If we learn that we have collected information from a child, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. The updated policy will be posted on this page with a new "Last updated" date.

13. Government Information Sources

TaxApp uses publicly available information from official government sources, including:

For official and authoritative information, always refer directly to IRS.gov or your state tax authority.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: contact@taxapp.us

Support: contact@taxapp.us